We go to great lengths to ensure that you order arrives in perfect condition. However, should you receive a damaged parcel please sign for it as damaged and notify us immediately – we will then take the necessary remedial action.
Your consignment must be checked upon arrival for correctness, quality and any signs of package abuse. Please note, if the outside of a package or parcel looks damaged, sign but state damaged on the delivery paperwork as an added safeguard. Alternatively refuse the goods stating damaged on the carriers paperwork.
Claims in respect of damages, short shipments or non-delivery can only be accepted if reported to our Customer Service Department within 24 hours of receipt of goods (or invoice in the event of non-delivery). We regret this is necessary due to the very short time within which we have to claim against national carriers for damage in transit, therefore, your co-operation is in the very best interests of all.
In the event of goods damaged in transit we aim to operate a rapid replacement policy.